TA Triumph-Adler
29.07.2009: Document business specialist introduces ‘James’ – its new service concept
‘James’ is the name of the unique new document management service concept from TA Triumph-Adler. With this concept, the specialist in efficient document business now has an even wider service offering that can be tailored to individual customer requirements. ‘James’ is the epitome of excellent service. The concept incorporates all of the services that customers need for efficient document management, including delivering the hardware, installing the software and supplying consumables.
Nuremberg, July 29, 2009 – Outstanding service is always a top priority for TA Triumph-Adler. The Nuremberg-based company is proud to be one of ‘Germany's Customer Champions’, an accolade awarded by the Deutsche Gesellschaft für Qualität (DGQ – German Association for Quality). “For us, James represents the next logical step in the development of our existing services. With this concept, we can respond faster and more effectively to the needs of our customers than ever before”, says Robert Feldmeier, Spokesman of the Management Board of TA Triumph-Adler AG, describing the newest member of the TA Triumph-Adler family. “Our promise is simple – we will have the right service employee at the right location with the right replacement parts in the shortest possible time.”
The management service system supports professional solutions capable of meeting any customer requirements. The entire service process is expertly divided into three precisely co-ordinated steps. From the moment a customer first contacts a TA Triumph-Adler service centre through to order acceptance and right up to system support, all processes are designed to work together in perfect harmony. This means that no information is overlooked when processing orders. TA Triumph-Adler can guarantee its customers short reaction times with its 24-hour service, which operates seven days a week. 350 system supporters provide on-site service support throughout Germany, with an average travel time of around 30 minutes.
James is the perfect addition to the document business service offering of the Nuremberg-based company. In addition to the management service system, TA Triumph-Adler offers TOM (Total Output Management), an analysis and consulting concept developed by the company that enables customers to identify and unlock savings potential in output management. The DIDO (Digital Document Organisation) concept provides customised software solutions for electronic document management. These digital and modular DMS solutions (e.g. electronic archiving, form management, accounting software) can help reduce costs by around 70 per cent compared with paper-based document management.
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Press contact:
TA Triumph-Adler AG
Karl Rainer Thiel
Head of Corporate Communication & PR
Südwestpark 23
D-90449 Nürnberg
Tel.: +49 (0) 9 11/68 98 3 51
E-mail: krt@ta.ag
trio-market-relations GmbH
Andrea Bolowich
Carl-Reuther-Str. 1
D-68305 Mannheim
Tel.: +49 (0) 6 21/3 38 40-1 83
E-mail: a.bolowich@trio-group.de
About TA Triumph-Adler AG:
TA Triumph-Adler is THE specialist in the document business. The company analyses, individually advises and realises an efficient document workflow for business customers, in both paper and electronic form, and delivers an effective service. With 200,000 installed systems and more than 34,000 satisfied end customers and 113 years’ experience in the document business, the Group is the market leader in Germany. Over 450 internal document consultants and 500 internal system supporters ensure a nationwide service. The Group is there for its customers in over 10 legally independent solution centres (limited companies) in over 50 locations throughout Germany and abroad. TA Triumph-Adler offers complete and unique modular solution concepts (hardware = TOM ‘Total output Management’; software = DIDO ‘Digital Document Organisation’). The company is a full-line distributor for printing, faxing, copying, scanning and DMS and has its own financial service provider in the form of TA Leasing GmbH, which provides virtually every form of financing for business customers. Together with the specialised TA Triumph-Adler Corporate Consulting GmbH, the document specialist works with established key accounts both within Germany and abroad. TA Triumph-Adler AG has a prime standard rating on the German stock exchange (WKN 749500) and, with more than 1,300 employees (150 of whom are trainees) generated sales of EUR 358 million during the 2008 business year. The company demonstrates its social and civic responsibility through the Triumph-Adler ‘Kinder in Not’ Foundation, feels a duty to protect the environment and carries out efficient and comprehensive corporate governance. The company’s headquarters are located in Nuremberg.
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