16.12.2008: Diakonie Michaelshoven: More time and money for patient care thanks to the innovative TA Triumph-Adler solution

Lack of money continues to be a problem in social services organisations. To save money, cost-effective and efficient solutions for administrative tasks are crucial. TA Triumph-Adler Corporate Consulting GmbH recently modernised the existing printing solution of Diakonie Michaelshoven and the institution now has significantly more efficient document output as a result. The systems in use operate far more cost-effectively than their predecessors. This means that the money goes where it is really needed – in helping people who rely on the assistance provided by social services organisations.

Nuremberg, December 2008 – The effects of the shift in demographic in Germany are already clear to see. The number of long-term patients is growing steadily. More than two million people already require long-term care. Furthermore, current estimates from the Federal Statistical Office show that the shift in demographic in Germany could lead to more than three million people requiring long-term care by the year 2030. This development coupled with the current downturn in the German economy is placing social services organisations, and long-term care facilities in particular, under considerable pressure.
However, there are ways of reducing this cost pressure. Diakonie Michaelshoven has decided to lead the way by being one of the first social services organisations to hand over its document management to a team of experts. In doing so, it has successfully reduced its printing, copying, faxing and scanning costs by 25 per cent. TA Triumph-Adler Corporate Consulting GmbH (TA-CCO), the specialist for efficiency in the document business, implemented a completely new output solution for Diakonie Michaelshoven several years ago, and this system has now been modernised. One of the biggest challenges for TA-CCO Managing Director Frank Eismann in modernising the printing solution was the decentralised organisational structure of Diakonie Michaelshoven. Dealing with 470 systems at 70 locations during the roll-out was a considerable feat in terms of the logistics involved. Eismann is responsible within the TA Triumph-Adler AG Group for project sales throughout Germany.
Diakonie Michaelshoven is the biggest social services organisation of the Protestant church in the greater Cologne region. 1,700 employees look after 3,500 people in various institutions. The traditional areas of activity of the Diakonie are in providing care for the elderly, young people and people with disabilities, social integration and occupational rehabilitation. The Diakonie headquarters are located in Michaelshoven, in the Rodenkirchen area of Cologne. The organisation also has branches outside of Cologne, stretching from Mönchengladbach in the north to Bonn in the south and the Bergisches Land in the east. “Significant cost savings and service provider flexibility are the reasons why we chose a solution from TA Triumph-Adler,” explains Manfred Fuchs, Head of Central Procurement at Diakonie Michaelshoven, who is also the project manager responsible for the long-term co-operation with TA-CCO. “The document consultants responded directly to the prevailing conditions and requirements within our organisation. For example, Triumph-Adler had no problem adapting the contract to reflect changing output volumes.”

Another advantage is the ‘all-in' service agreement between Diakonie and TA Triumph-Adler, which guarantees the requisite high availability of the office systems. In service cases, systems are restored to operating condition within six hours. Diakonie employees therefore no longer have to worry about system maintenance. This means that they are free to concentrate on their core activities and save valuable working time. The savings potential that TA Triumph-Adler can offer is attracting a great deal of attention in the sector as a whole, with an increasing number of social services organisations opting for the TA-CCO concept.

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Press contact:
TA Triumph-Adler AG
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E-mail: krt@ta.ag

trio-market-relations GmbH
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E-mail: a.bolowich@trio-group.de

About TA Triumph-Adler AG:

In the document business, TA Triumph-Adler is the specialist. The company analyses, individually advises and realises an efficient document workflow for business customers, in both paper and electronic form, and delivers an effective service. With over 190,000 installed systems and more than 34,000 satisfied end customers and 112 years’ experience in the document business, the Group is the market leader in Germany. Over 450 internal document consultants and 500 internal system supporters guarantee an all-inclusive service. The Group is there for its customers in over 13 legally independent solution centres (limited companies) in over 50 locations throughout Germany and abroad. TA Triumph-Adler offers complete and unique modular solution concepts (hardware = TOM ‘Total output Management’; software = DIDO ‘Digital Document Organisation’). The company is a full-line distributor for printing, faxing, copying, scanning and DMS and has its own financial service provider in the form of TA Leasing GmbH, which provides virtually every form of financing for business customers. Together with the specialised TA Triumph-Adler Corporate Consulting GmbH, the document specialist works with established key accounts both within Germany and abroad. TA Triumph-Adler AG has a prime standard rating on the German stock exchange (WKN 749500) and, with 1,365 employees (150 of whom are trainees) generated sales of EUR 416 million during the 2007 business year. The company demonstrates its social and civic responsibility through the Triumph-Adler ‘Kinder in Not’ Foundation, feels a duty to protect the environment and carries out efficient and comprehensive corporate governance. The company’s headquarters are located in Nuremberg.


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