OUR SERVICE MANAGEMENT SYSTEM

Our service management system saves you time, money and nerves.

When you call, James from TA is there to serve you immediately. We provide fast, hassle-free support. We are proactive and will have staff on site to help you in no time. That’s because service is our passion!

Our service system delivers personalisation, transparency and flexibility. You can choose to obtain the level of support that meets your exact needs. If required we will also provide staff training to ensure your employees are able to make use of all the functions provided by our solutions. There are set prices for every service in order to provide you with an exact picture of what you receive for your money. This approach guarantees fair and transparent billing.

We will gladly help you in selecting the services you require. Schedule an appointment now.

Professionelle Unterstützung
Professional service

If your company’s printing and IT systems break down or experience a malfunction, your primary goal is to get them back online quickly. We therefore provide a quality of service second to none on the market.

Systemoptimierung
Consulting & analysis

We analyse and optimise your processes for digital and printed documents. What customers receive is a customised solution concept that delivers greater transparency and efficiency and generates savings in terms of time and cost.

We believe added value is what matters most, especially when it comes to service. We optimally structure our processes to ensure your full satisfaction. From the moment we receive your call at the service desk until your problem is resolved, our service management system ensures a smooth, transparent process. You can view the status of your service order at all times, of course. 

What we offer ...

  • Schedule a consultation the first time you call with one of our employees at the TA Triumph-Adler service desk
  • ​Rapid response times thanks to our intelligent service management system
  • Transparency throughout the entire service process ensures all service technicians are working with the same information
  • We take your individual service requirements into account
  • Our service support team delivers replacement parts overnight in one of our service vehicles
  • Comprehensive monitoring and proactive approach ensure no issues during the service process

Direct access to James and our range of services is also available via TA Cockpit®, our central portal for increased efficiency.