Question: What are the phases in which planning is performed during a rollout?
Answer: There are four clearly defined phases here: the initiation, planning, execution and wrap-up phases. The planning phase is of primary importance as a dynamic process whose impact is felt throughout the course of the project. That’s because work methods and forms, materials, tools and the initial sub-goals are defined at this time. A detailed working plan describes who does what, the techniques employed, who each person works with and where and when the tasks are completed. Requirements and interfaces are chiefly defined by our transition manager. The planning phase is crucially influenced by a joint rollout meeting. Once this is held, practical implementation begins in clearly defined steps. These include test runs, pre-installations, logistics activities, commissioning and user training.
Question: What are the primary goals during pre-configuration?
Answer: The systems are pre-installed and pre-configured at our central Pre-Configuration Centre according to the individual specifications of the customer. Our goal is to offer the customer high-quality products from the very start, all beginning with central software installation. It is important for us to always keep in mind the special circumstances of each customer. This saves everyone time, money and unnecessary hassle during subsequent implementation.
Question: What are the primary features that characterise a TA Triumph-Adler rollout?
Answer: That would be transparency above all else. The customer is provided with complete information during each phase of the operation thanks to optimised processes and end-to-end monitoring. We do everything possible to guarantee the rollout process is a positive experience for the customer. As complexity increases and customer demands in terms of time, budget and quality grow, project management has become indispensable in ensuring a project’s final success. After the rollout is completed, we are also there to support the customer. Once the project results are accepted, our regional service operation manager provides continued support and regular service to our customer.