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FAQs about TA Mobile Print

What is TA Mobile Print?
TA Mobile Print
is a free app that allows you to wirelessly connect your mobile device to TA Triumph-Adler multifunction printers and office printers on your local network. With this app you can

  • Print photos and documents stored on your mobile device.
  • Scan documents on a compatible multifunction printer and save them on your mobile device.
  • Send documents by email.
  • Print websites that you access via the app's built-in web browser.

Where can I download TA Mobile Print?
The app can be downloaded from the Apple App Store (for iOS devices with version 11.0 or later) and Google Play Store (for Android devices).

Is there a difference between TA Mobile Print for tablets and TA Mobile Print for mobile devices?
To make best use of the different display sizes, the layout differs minimally, but the functions are the same in both cases.

Is TA Mobile Print only available in German?
TA Mobile Print is also available in French, English, Italian, Japanese, Korean, Spanish, Portuguese and Simplified Chinese. The app is automatically displayed in the language set in the system settings of your mobile device. If your mobile device is set to a language other than those listed above, the app will be displayed in English.

Where will documents or pictures that I save within the app be stored?
For Android devices, documents or images saved in the app are stored in your download folder or optionally on your SD card in /sdcard/Download. For iOS devices, documents or images can only be accessed via the Documents window of the app.

Which printing systems are supported?
The app only works with devices from TA Triumph-Adler and UTAX. The complete list of compatible multifunction printers and office printers can be found at the end of the FAQ list. The app is updated regularly to support new printing systems.

Printing and scanning

Is it possible to print and scan with an Android device via NFC?
Yes, you can use the features of TA Mobile Print by tapping the NFC tag of the printing device on the Android device.

How do I print a document?
Documents can be accessed from the Documents app window or from a supported external service. Tap Documents or one of the external services (Dropbox, Evernote, OneDrive, Google Drive or Shared Folder) to access the available documents. Once you have selected a document, you can set the print options. 

Which file types are supported for printing?
Supported file formats are BMP, HTML (iOS only), JPG, PNG, PDF, TIFF, TXT and XPS. On iOS devices, you can also print RTF files and all file types from iWork (Keynote, Numbers and Pages), Microsoft Office (Word, PowerPoint and Excel) and Google Drive (Docs, Sheets and Slides). On Android devices, TXT files are printed at lower resolution.

What print options are available in the app?
The print qualities supported in the app are Normal, Draft and High (black and white models only). The available paper sizes are Letter, Legal, Ledger, Statement, A3, A4, A5, A6, Folio, B4, B5, B6 and Hagaki. You can also select the number of copies to print, the number of pages per sheet and the page range. Other options in the print settings depend on the model.

Can I select the paper tray?
Yes, but only in connection with the media type. The app selects Auto as the default setting for the paper source. You can choose from seven cassettes (device dependent) as well as the multi purpose tray. If the selected media type is not available in the selected paper source, the media type/paper source combination is used to print the job. The selection of the paper source does not affect the page format. The app sends the print jobs to the default paper source unless the desired paper size is not available in the selected paper source. In this case, the paper source that has the selected paper size will be used for the job.

Can I select the media type?
There is a long list of media types to choose from, including the Auto option.

Can I save a new photo I have taken in TA Mobile Print? 
Yes. On iOS devices, photos taken in the app are saved in the native Albums folder. On Android devices, new photos are saved in your Downloads folder or optionally on your SD card in /sdcard/Download.

How can I view saved photos or documents in TA Mobile Print?
On iOS devices, you can access saved photos in the Photos window and saved documents in the Documents window or use a supported external service. On Android devices, photos or documents are stored in your Downloads folder or optionally on your SD card in /sdcard/Download.

Where do I save a new scan?
On iOS devices, new scans are saved in the Documents app window. You can also select a supported external service or shared folder. On Android devices, new scans are saved in your Downloads folder or optionally on your SD card in /sdcard/Download.

What file formats are supported for scanning?
You can scan your documents for output in JPG, TIFF and PDF formats.

Is it possible to send scanned files by email?
On iOS devices, you can attach and send saved scans to an email using your device's native mail app. On Android devices, you can attach and send saved scans to an email using any email app installed on your device.

Is OCR supported?
No.

Which print protocols are supported?
RAW (port 9100), IPP (port 631) and IPPS (SSL port 443). On iOS devices, you can select a print protocol by selecting Printing Preferences (icon at the bottom right of the screen) > Print Protocol (gear icon). On Android devices, tap Menu > Advanced Settings > Print Log within the app. The print protocol selected on your mobile device must match the protocol used by the printing device. If you do not know exactly which protocol is used by your printing device, please contact your system administrator.

Is there a limit to the number of pages I can scan through the app on Android devices?
On compatible Android devices with at least 512 MB of RAM, the app can scan up to 60 pages A4/colour/200 dpi or 15 pages A3/colour/600 dpi.

Can I use the app to print PDF documents that contain pages with different paper sizes?
On iOS devices this is possible. On Android devices, however, you cannot print the document in one pass, but only one specific paper format per print job. If your PDF document contains pages with different formats, we recommend sorting the pages by format and sending each group as a separate print job.

Can I use an IPv6 address for scanning?
You can use an IPv6 address on Android devices to select a scanner and connect to the machine. However, scanning with IPv6 is not supported by all devices. If you have problems scanning on an Android device, select the scanner using an IPv4 address.

Why can I only print the first worksheet in my Excel workbook from an iOS device? 
Printing multiple worksheets from an Excel Workbook is not supported by TA Mobile Print. We recommend that you use AirPrint. 

What is job accounting?
Job accounting allows the system administrator to track all print and scan jobs started by users. This feature is available on all compatible printing devices. Job accounting can be turned on or off in the app, but it must also be enabled by an administrator on the specific device. When job accounting is turned on, you can select Prompt for account entry to prompt for an account to be entered.

Search and network

What type of connection do I need to print or scan from my mobile device?
To print or scan with TA Mobile Print, your mobile device must be connected to the same local network as your office printer or MFP. Wi-Fi Direct allows you to connect to a printer without a local Wi-Fi network if your printing system supports it.

How does TA Mobile Print search for printers?
By default, printers are searched via WS-Discovery. Searching can also be done via Bonjour or SNMP. If you use the Bonjour search protocol, make sure that Bonjour is enabled on your printer.

What are "favourites" and how can I add or delete them?
You can save up to 10 printers in the Favourites list in the Search window. By default, the app uses the SNMP protocol to discover printers on your Wi-Fi network. Optionally, you can use the discovery protocols WS-Discovery or Bonjour (iOS only). To save a printer to the Favourites list, tap the star icon next to the name of the selected device in the Select Device window.

Can I import files into the app?
On iOS devices, you can import files using the following methods:

  • From emails: Open an email attachment in the app by touching and holding the attachment. Files opened in the app are automatically saved in the app.
  • From iTunes: When you sync your iOS device with your computer, select TA Print in the Apps tab and transfer the files from the Documents section in TA Print.
  • From other apps: If an app supports the iOS Open in with TA Mobile Print function, you can use Open in ... and select Copy to TA Print from the list. Imported files can be accessed from the Documents window of the app.

On Android devices, import files using the following methods:

  • From emails: Open an email attachment in the app by tapping the attachment. If attachment type features are available, select TA Mobile Print from the options to open the attachment in the Documents window.
  • From Browsers: Open the website in a browser and tap the Options menu in the upper right corner. Tap the share option and then select TA Mobile Print to load the website in the web window.
  • From other apps: If an app supports the Open With feature for TA Mobile Print, tap Open With or Share, then select TA Mobile Print to load the file to the Documents window.

Can I transfer files from the app to a desktop computer?
On iOS devices, there are two options. You can either email the file from within the app or use the Shared Folder feature of the app to access your desktop computer directly. On Android devices, you can email files stored in the app to any email account that you can access from your desktop computer.

For scanned documents, there are several storage locations to choose from: the device's Documents folder or one of the supported external services (Dropbox, Evernote, OneDrive) or Shared folder. To change, tap the location (default: Documents) and select another. Files sent to external services can be accessed on your PC via the corresponding application or the website of the external service.

What is Shared Folder?
Shared Folder allows you to set up access to a shared folder on a desktop or laptop computer. Tap Shared Folder, enter the following information and tap Sign In (in iOS) or Done (in Android).

  • Host name or IP address (only IPv4 supported)
  • Path (name of the shared folder)
  • Login user name
  • Password
  • Domain (optional; only required if the shared folder is in a different domain than the machine hosting the app).

If you have difficulty connecting to the shared folder, check your settings or contact the system administrator.

How do I connect an Android device and a printer via NFC?
NFC must be enabled on the Android device and the printing device. You can tap the printer's NFC tag from any function screen to connect to a printing device.

Which connection is used on Android devices for NFC?
A printing device has up to three IP addresses for the different connection types: wired, Wi-Fi and Wi-Fi Direct. When you tap an NFC tag, the app checks Wi-Fi availability in the following order:

  • Wired
  • Wi-Fi
  • Wi-Fi Direct

If you can't connect to a printing device via wired or Wi-Fi, connect using Wi-Fi Direct.

Android OS has two connection modes for Wi-Fi Direct: Wi-Fi Access Point and Wi-Fi Direct Pairing. What is the difference?
You can access the Internet using the Wi-Fi pairing mode. If your mobile device accesses a wireless cellular network, this network is used for Internet access. TA Mobile Print prioritises the use of Wi-Fi when it is connected via a network. If the enabled Wi-Fi is not connected to the network, Wi-Fi Direct uses pairing mode to communicate with the printer and uses mobile data to access the Internet.
You cannot access the Internet using Wi-Fi access point mode.

E-mail and Web Browsing

How does TA Mobile Print work with e-mail?
You can send e-mails with attached documents or images from within the app if your machine is configured to send and receive e-mails.

How can I print an email attachment?
To print an email attachment, you must import the file into the app so that it is available for printing. (See "Can I import files into the app?" for more information) 

How does web browsing work with TA Mobile Print?
TA Mobile Print has a built-in web browser for accessing the Internet. You can print websites accessed from the browser.

Does the built-in web browser support the use of proxy environments?
Proxy environments are only supported on mobile devices running Android version 3.1 or higher.

Can I print content from my online accounts such as free email accounts or cloud-based services?
You can print in-line texts, but not file attachments or files in cloud-based storage solutions. The following cloud-based external services are supported:

  • Dropbox
  • Evernote
  • OneDrive
  • Google Drive

The services each have their own icon in the app. You log in to the selected service with your login data. The app does not currently support any other cloud services.

Troubleshooting

My printing device does not appear in the list of devices found. What can I do?

  • Check if your printing device is supported (see list below).
  • Check your local network connections and make sure your mobile device is connected to the network wirelessly.
  • Make sure that the subnet address range used by your mobile device matches that of your printing device.
  • Run the search again.
  • Try a different search method.
  • Please uninstall the app and install it again. 

If necessary, contact your system administrator.

How do I find the IP address of my printer?
Go to the system menu of your printer and print a status page.

When I print documents from iWork or Microsoft Office, landscape formats are printed as portrait formats. Why?
The app can only print iWork and Microsoft Office documents in portrait orientation.

I have problems previewing Microsoft Office files. Why?
TA Mobile Print uses iOS services to create previews for Office documents. Use files created in Office 2007 or later for better results.

While using the app on my iOS device, the message "Low memory" was displayed. What does this mean?
Your iOS device sends a warning message when it is running low on memory. When the storage space decreases, the system tries to free up the storage space used by open apps. If not enough memory is freed, the apps may crash. Closing the open apps on your mobile device may solve the problem.

I sent a print job but my printer is not responding. Why? 
Check that your devices are connected to your local network and that the printer is turned on and not in sleep mode.

The print/scan performance is poor. What can I do?
It may improve performance if you select a lower resolution. Your network connection may be too slow, which can affect printing performance. You should also consider adding more memory to your printing device. At least 512 MB is recommended.

I am a system administrator. How can I set print and scan restrictions? 
The system administrator can restrict printing and scanning on the printer from the Command Centre by enabling local authentication or network authentication. When user login is enabled, administrators can restrict resource access. Administrators can set job quotas via job accounting. In addition, restrictions and cost management can be set via the optional aQrate software.

Why do I get errors when I try to print an encrypted PDF file? 
The printer may not support the PDF version of the document (only PDF versions 1.4 to 1.7 are OK). Sometimes the printer does not support the encryption method used for the machine.

Why is text that is displayed on my mobile device or printed from my mobile device's clipboard not legible?The text encryption of the Android clipboard content may be different from the text encryption set on the mobile device. Sometimes the font set for the clipboard content is not supported by the mobile device. The problem may be solved if you change the setting under Advanced > Text Encoding (Clipboard) in the app.

Why am I repeatedly prompted to enter the document password when I access password-protected PDF documents on an Android device using the app? 
On Android devices, the document password must be re-entered each time the app interacts with a password-protected PDF document.

My network uses a switch from 3COM. How do I configure the switch so that TA Mobile Print can discover connected devices? 
In the web interface of your 3COM switch, click on Device View > Bridge > Multicast Filter > IGMP > Snoop Mode. Then set the option Filter IGMP multicast to Enabled. After saving your changes, TA Mobile Print should be able to discover connected devices via WS-Discovery.

Why is a file access error displayed when I save a scanned document to an SD card? 
Since version 4.0 of Android (Kitkat), some folders on the SD card are reserved for device writes. To save scanned documents, select /sdcard/download under Advanced Settings > File Location.

How do I connect to a printer using a QR code?
Tap Select device (bottom left) and tap QR. Scan the QR code of the printer with the camera. Tap the device name and tap Select to connect to the printer. Tap Repeat if it is not the printer you want.

Why is the camera orientation wrong when I open and rotate the camera in TA Mobile Print? 
Rotate the machine before using the camera in TA Mobile Print.

When I print encrypted PDF documents from an Android device, the orientation setting in the print settings is disabled. Why?
On Android devices, encrypted PDF documents can only be printed in their original orientation. The app automatically selects the correct orientation setting in the print settings.

I cannot detect print devices with my Android device via Wi-Fi Direct Pairing. Why? 
SNMP device discovery is not supported with Wi-Fi Direct Pairing. Use the Add IP Address option if mobile data is enabled on your mobile device. If none are enabled, use the WS Discovery option. If you want to use SNMP device discovery, you can connect a printer using Wi-Fi access point mode.

Why are there garbage values when printing files after copying characters from the clipboard?
This error only occurs on the Nexus 6P. Avoid copying text from the clipboard for now.

Why is the media type incorrect when switching workflows from "none" to a custom workflow?
This is a known problem on Android devices. It is fixed when you close and reopen the print settings.

Why does the app crash when I select the Reload and Rotate buttons when previewing a photo?
Rotate and Reload are separate processes that can cause memory problems on Android devices if they are executed too quickly in succession. To avoid a crash, execute these functions one after the other.

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