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Kundendienst: Lächelnde ältere Geschäftsfrau

Customer service

Every minute counts. Rapid assistance is called for when problems arise with printing or IT systems. Our professional services do not use subcontractors or external companies and rely on competent in-house expertise. With 500 service employees at 31 locations across Germany, TA Triumph-Adler has the most comprehensive service network in the industry. Being close to our customers pays off twice over, because the better we know their processes and structures, the more profitably we can act on their behalf. You can report a fault quickly and directly to our support team by telephone or by using our contact form. A service technician will be with you in no time at all!

Whether it's the latest printer drivers, sending meter readings, new toner cartridges or help with an out-of-order printer, we will help you immediately!

Attention! Please note that our customer service is only available within Germany. If you live outside Germany and need technical assistance or would like to order consumables, please contact your export partner

Downloads

Operating instructions, drivers, brochures or software: you can find all this information free of charge in the Download Centre.

Download-Center: Petrolfarbene Pfeile auf orangenem Hintergrund
To the download centre

Live support

Our expert support team is available Monday to Friday by telephone or remote access.

Kundendienst: Kollegen, die sich während der Kaffeepause sprechen
To the Live Support

Submit meter reading

From Brother to Xerox, with our instructions for every manufacturer, taking a meter reading is a piece of cake.

Submit meter reading

Order consumables

Do you need supplies of toner or paper? You can order consumables online using our order form.

To order form

Toner recycling

Do you want to reduce your waste output and energy consumption? We take back all used toner cartridges made by TA Triumph-Adler.

Tonerrücknahme: Vater und Sohn sammeln Müll an einem Strand
Learn more!

Discover customer service: professional services

Our customers need operational printing and IT systems. That is why our professional services offer quality that is unrivalled in the market.

  • Support for your printing and IT systems regardless of manufacturer
  • Broad expertise derived from more than 313,000 managed printing and IT systems
  • Proactive quality management: all service calls are assessed nationwide and worldwide.
  • Certified service management system based on DIN ISO 9001, DIN ISO 14001 and TÜV Süd ServiceQualität requirements
  • 24-hour availability seven days a week
  • Faults can be reported by telephone, fax or through the system (via TA Cockpit®).
  • Fast and flexible troubleshooting through remote support or on-site intervention