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Teamviewer Support Module

You are about to initiate a remote PC session with a support technician from TA Triumph-Adler GmbH.

Please note that this service is only available to you during our business hours after making an appointment with our support staff by telephone.
  • This connection is 128-bit encrypted and established via secure internet servers.
  • The advisor cannot access your PC without your express consent.
  • The advisor cannot work with you without your express consent.
  • No third-party programmes will be installed on your PC.
  • It is not possible to remove data from your PC undetected and without authorisation.
  • You can end the remote session at any time.
TA Triumph-Adler GmbH accepts no liability for faults that it has not caused, even if they occur in proximity to the support provided. The entire session is recorded for monitoring purposes.

By clicking the button, you confirm your acceptance of the online support agreement and will then start the download of the Teamviewer software:
Agreement on the use of remote maintenance via Teamviewer software
Preamble
The customer is a user of document workflow hardware and software solutions or wants to use such solutions with their computer or install and use them in their network.

In addition to its services, TA Triumph-Adler GmbH (TA) offers advice and support to customers via its remote Teamviewer maintenance software during the installation/migration of these hardware and software solutions, as well as for analysing and eliminating faults, or preventing operational faults by taking appropriate measures.

To this end, the customer can allow a TA consultant to either access the data on their computer/network with exclusive read rights or to take remote control of the computer/network with the ability to modify data.

That being said, the Parties enter into the following agreement:

§ 1 Service and remuneration
Installation/migration, consulting and support services using the Teamviewer software generally involve hardware and software solutions provided by TA. These services are provided on behalf of the customer and are additional services to be paid for separately by the client.

§ 2 Performance period
The aforementioned services are generally provided by TA from Monday to Thursday between 8.00 and 17.00 and on Friday between 8.00 and 16.00.

§ 3 Security/data privacy
(a)
 The customer must authenticate themselves by entering a special session number when the connection is established. TA will provide the customer with this number upon request. Only once this number has been entered correctly will an online connection be established between the two participants, and all data that is subsequently transferred will be encrypted. The session number is only valid for one session. Teamviewer creates a complete record of the session for verification purposes.

(b) All accesses carried out for maintenance work are logged in the customer's system. The logging function must not be switched off.

(c) The customer shall inform TA immediately if they detect faults or irregularities that have arisen during remote maintenance or that make it possible for unauthorised persons to access the system.

(d) TA is obliged to maintain confidentiality with regard to all knowledge of the customer's business secrets and data security measures obtained in the context of the contractual relationship and under no circumstances to bring them to the attention of third parties.

(e) The customer shall be responsible for ensuring that up-to-date data backups are carried out in a suitable form and that any lost data can be restored promptly and in a financially viable manner.

§ 4 Liability
(a) 
TA shall pay compensation for damages, irrespective of the legal grounds:

aa) In full in the event of intent and the absence of material characteristics, the existence of which TA has guaranteed;

bb) In the event of gross negligence or breach of a material obligation, if the breach of the material obligation jeopardises the purpose of the contract, only for the amount of the foreseeable damage that should have been prevented by the duty of care.

cc) TA will pay damages in excess of subparagraph bb) if TA is insured against the damage that has occurred, within the scope of the insurance coverage and subject to the condition precedent of the insurance payment.

dd) The statutory liability for personal injury and under the Product Liability Act as well as the defence of contributory negligence shall remain unaffected.

ee) Liability is limited to direct damage. Consequential damages, in particular those resulting from business interruption and loss of profit, will not be compensated by TA. This does not apply with regard to such damage that is attributable to the absence of such material characteristics guaranteed by TA that were intended to prevent the damage that has occurred.

ff) Should the customer be exposed to a particular risk of damage which is not identifiable to TA, the customer must inform TA of this. The customer is obliged to insure this special risk and to provide evidence of this to TA.

(b) TA is not liable for faults caused by the customer deviating from the conditions of use of the licence software. The customer must notify TA immediately of any faults that occur. The customer shall take the necessary measures to determine and document the faults within reasonable limits.

(c) TA is moreover not liable for faults that occur after modifications/updates of the operating or network system performed by the customer or as a result of changes to the hardware configuration performed by the customer.

(d) Should any impairments or faults in the customer's computer or network system result from the use of the Teamviewer software, TA shall not be held liable for this either.

§5 Establishment of the contract
By establishing a remote internet connection between the customer and the computer of a TA consultant, the customer accepts the aforementioned conditions for remote maintenance via Teamviewer.

§ 6 Place of fulfilment and court of jurisdiction
The place of fulfilment and jurisdiction is Bremen, as far as legally permissible. The laws of the Federal Republic of Germany apply.

§ 7 General Terms and ConditionsPlease note that the terms and conditions of the leasing, rental and/or service contract agreed for the provision and/or maintenance of hardware and software solutions, together with the specifications, are an integral part of this contract and of the entire business relationship.