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TA/UTAX Fleet Manager Privacy Statement

This Privacy Statement (“Statement”) applies to the TA Triumph-Adler GmbH (“TA”, “we” or “us”) located in the country where your company is using TA/UTAX Fleet Manager (“TA/UTAX FM”). If Triumph-Adler is not located in the country where your company is using TA/UTAX FM, then this Statement applies to TA Triumph-Adler GmbH, with its corporate seat in Südwestpark 23, 90449 Nuremberg, Germany. A complete list of the subsidiaries can be found on

This Statement applies to the processing of personal data by TA Triumph-Adler GmbH in relation to TA/UTAX FM.

I. Introduction

TA/UTAX FM is a powerful, web-based service to perform device management and remote maintenance on a company’s print fleet. TA/UTAX FM enables companies and their service staff to view the device status quickly and easily identify and respond to issues and undertake key maintenance tasks all from any location.

In this Statement, we will explain in detail the following:

In order to provide TA/UTAX FM services as agreed, TA processes your personal data to the purposes listed below. TA does process your personal data for marketing purposes. 

  • Billing and supply management. TA processes contact information (e.g. name, email address) to organize the supply of products and services as agreed (e.g. the delivery of toner) and to invoice these services.
  • User account management. TA has obtained your name and email address either directly from you or indirectly from a TA customer (probably your employer) so that we can set-up and manage a user account for you.

  • Device management. Configuration and maintenance of the device, security settings, asset management, general administrative tasks (such as adding and removing devices). 

  • Remote access. In individual cases and after the user’s specific acceptance, log files with device and personal data are created and sent to the TA/UTAX FM server and used for the purpose of remote maintenance of that particular device. In case a TA service engineer may have access to the device address book during a remote maintenance session, no information shall be stored from the address book.

  • Quality improvement. Device data, including IP-address and serial number of the device, are used for improving the quality and reliability of the device and consumables as well as system and network scalability. TA anonymizes personal data before conducting the data analysis.