Managed services

Too many tasks and too few employees result in the IT departments of many companies being overburdened. The increasing complexity of technology is becoming a challenge, especially for companies with multiple branches. The work of IT professionals is made even more difficult by the growing number of different end devices, hybrid cloud structures and the increasing risk of cyber attacks. That is why a properly functioning IT infrastructure is indispensable in today's world. Now digital workplaces are being added to the mix, with colleagues wanting access to all the data that is relevant to their work, anytime, anywhere. That is easier said than done, and many an IT department - especially in medium-sized companies - is reaching its limits.

As a provider of managed services, TA Triumph-Adler can solve this problem. We set up state-of-the-art workplaces and make sure they stay up to date.

The benefits of managed services

At its heart, managed services are about outsourcing routine tasks related to running and managing networks and services. Our challenge as a service provider is to find compelling solutions to meet specific wishes and needs. This applies to cloud services as much as to backups or IT security. The customer has the advantage of being able to choose exactly which services they need. TA Triumph-Adler's managed services:

• Ensure fixed monthly and therefore predictable costs.
• Relieve the strain on your IT staff appreciably and solve resource problems effectively.
• Focus on permanent monitoring - problems are detected at an early stage.

Our customers can depend on pre-arranged response times and have a designated contact person for all employees, who can get in touch with us by phone or email. Furthermore, our customers can receive monthly reports on the availability and capacity utilisation of their IT infrastructure if desired.

TA Triumph-Adler offers a wide range of managed services:

• Software deployment, for example loading operating systems
• Remote operation and monitoring of the IT infrastructure based on a maintenance contract
• Fleet management that provides an overview of the entire printer fleet
• Troubleshooting as part of an agreed managed services contract
• Backup solutions
• Endpoint antivirus solutions